«Cookies» are small text files with information considered relevant which are loaded by the devices used for access (computers, mobile phones or portable mobile devices), through the internet browser when a website online is visited by the Customer or User.
QUINTELA e PENALVA – Real Estate could possibly use two major categories of cookies: cookies in the context of website online and cookies in the context of direct electronic communication channels, always assuring the respective deactivation by the Users, Service Receivers or Customers.
QUINTELA e PENALVA – Real Estate uses cookies in its websites online in order to improve the browsing performance and experience of the Users, Service Receivers and Customers, on the one hand increasing the speed and efficiency of response, and on the other hand eliminating the need to repeatedly enter the same information.
The use of cookies helps websites online to recognise the devices of the Users and Customers the next time they visit, and in some cases, it is also indispensable for their operation.
The cookies used by QUINTELA e PENALVA – Real Estate, in all the channels, do not collect personal information that enable identifying the Users, Service Receivers or Customers, keeping only the general information, namely the form or geographic location of access and the way that the channels are used, among others. The cookies only retain information related to the preferences of the Users and Customers, with personal identifies not being recorded.
The Users, Service Receivers and Customers can, at any time, through the computer application used to browse the internet (browser), decide to be notified of the reception of cookies, as well as block their entry into their system.
In relation to the intended type of purposes, QUINTELA e PENALVA – Real Estate can, whenever justified, use three different types of cookies, in accordance with the following specifications:
(i) essential cookies – some cookies are essential to access specific areas of the channels online, enabling the browsing and use of their applications, such as access to secure areas of the websites, by registering the user – without these cookies, the services requiring them cannot be provided;
(ii) functionality cookies – these cookies enable recalling the user’s preferences in browsing websites online, thus implying that it is not necessary to reconfigure and personalise it each time the user visits;
(iii) analytical cookies – these cookies are used to analyse the way that the users use the websites online, enabling the highlighting of articles or services that could be of interest to the users, monitoring website performance, and knowing which are the most popular pages, what is the most effective method of connection between pages to determine the reason why some pages are receiving error messages – these cookies are used only for purposes of creation and statistical analysis, never collecting information of personal nature.
To these ends, QUINTELA e PENALVA – Real Estate can provide a high quality experience to the Users, Service Receivers or Customers, personalising the information and offers and identifying or correcting any problems that might arise during use.
In relation to the type of validity, there are two types of cookies:
(i) permanent cookies – these cookies are stored in the devices used to access the channels (computers, mobile telephones, etc.), in terms of the electronic application used to browse the internet (browser), being used whenever the Users or Customers revisit any channel – in general, they are used to direct the browsing according to the User or Customer’s interests, enabling QUINTELA e PENALVA – Real Estate to provide a more personalised service;
(ii) session cookies – are temporary cookies, which are generated and only available up to the closing of the session, because the next time the Customer/User accesses her/his browser, the cookies will no longer have been stored – the information obtained enables managing the sessions, identifying problems and providing a better browsing experience.
The Users, Service Receivers and Customers can deactivate part or all the cookies at any time. To do so, they should follow the instructions available on any of the electronic applications used to browse the internet (browser), although the deactivation may imply loss of some website functionalities.
In the context of the direct electronic communication channels, QUINTELA e PENALVA – Real Estate can also use cookies upon the opening of the different electronic communications sent, such as for example newsletters and electronic mail for statistical purposes. These cookies enable knowing if these communications are opened and checking the clicks through links or advertisements within these communications.
Also in this category of cookies, the Users, Service Receivers and Customers can always deactivate the sending of electronic communications through the specific option in their footnote.